CFPB Issues First Enforcement Action Under New Mortgage Servicing Rules

On September 29, 2014, the Consumer Financial Protection Bureau (CFPB) announced it had issued its first enforcement order under the agency’s new mortgage servicing rules that went into effect in January 2014.  The action claims that the servicer, a Michigan-based federal savings bank and loan servicer, did not comply with the agency’s servicing rules concerning loss mitigation efforts to assist borrowers who had defaulted on their mortgage obligation.  The servicer, which did not admit the allegations, issued a statement noting its history of successful loan modifications and its interest in fousing on its business (rather than a costly and protracted dispute with the emerging federal agency):  “This resolution is in the bank’s best interest and allows us to continue building a great company that is poised for sustainable, long-term growth and value creation, benefitting our shareholders, customers and the communities we serve,” bank CEO Alessandro (Sandro) DiNello said in a statement. “The dedicated employees of Flagstar Bank have completed thousands of successful loan modifications and work incredibly hard to meet and exceed the needs of our customers.”

The conduct alleged by the CFPB occured begining in 2011, and much of the conduct criticized by the CFPB took place before the new servicing rules became effective.  CFPB Director Richard Cordray said in a statement that the action “signals a new era of enforcement” relating to loan servicer activities.  The allegations concerned the loan servicer’s loss mitigation efforts, and focused on such specific details of the servicer’s operations as the number of employees dedicated to loss mitigation and wait time to process borrower requests.  The enforcement order requires that the servicer, among other things, pay $27.5 million to approximately 6,500 consumers whose loans it was servicing (regardless of whether the borrower had defaulted on the mortgage loan); to terminate acquisition of default servicing rights from third-parties until the servicer demonstrates to the CFPB it has the ability to comply with servicing rules; and a $10 million civil penalty.  Under the Dodd-Frank Wall Street Reform and Consumer Protection Act, the CFPB has the authority to take action against institutions who the agency claims to have violated the January 2014 mortgage servicing rules.  The agency has broad authority to take action against institutions it alleges has engaging in unfair, deceptive, or abusive practices.

Read more:  Mortgage News Daily; Wall Street Journal on-line; USA Today.

SEC Awards Whistleblower $30M Under Dodd-Frank Act, Sets Record

On September 22, 2014, the U.S. Securities and Exchange Commission (SEC) announced that it expects to award more than $30 million to a whistleblower who provided information that led to a successful SEC fraud enforcement action.  The award is the highest whistleblower payment under the SEC’s three-year-old Dodd-Frank whistleblower program.  According to the SEC, the final award will range from $30 million to $35 million, and is the fourth payment made to a whistleblower living in a foreign country. The previous high SEC whistleblower payment,  announced in October 2013, was $14 million.  In a written statement, SEC Enforcement Director Andrew Ceresney said, “This whistleblower came to us with information about an ongoing fraud that would have been very difficult to detect.  This record-breaking award sends a strong message about our commitment to whistleblowers and the value they bring to law enforcement.”   The SEC’s whistleblower program was established under the Dodd-Frank Act of 2010.  Under the program, the SEC rewards “high-quality, original information” that results in enforcement actions exceeding $1 million.  Awards can range from 10 to 30 percent of the sanctions collected by the SEC.  The whistleblower payments are funded by an investor protection fund financed through enforcement actions.  The SEC has anonymity protection rules preventing it from disclosing the identities of the whistleblower or the enforcement action.

Read more:  Law360 (“SEC To Hand Out Record $30M Whistleblower Award”)The Wall Street Journal (“SEC to Pay $30 Million Whistleblower Award, Its Largest Yet”); Fortune (“SEC Hands out $30 million in largest-ever whistleblower award”)



NY Attorney General Accuses Mortgage Lender of Redlining

On September 2, 2014, the New York attorney general filed a lawsuit alleging that a regional bank engaged in unlawful discrimination by systemically denying access to mortgage loans through “redlining” Buffalo’s African-American neighborhoods.   According to AG’s complaint, the bank created a “Trade Area” map defining its lending area that included most of the city of Buffalo and its surrounding areas, but excluded the predominantly African-American neighborhoods in Buffalo’s East Side.   This practice also extended to locating bank branches, according to the government’s allegations.  The bank denies the claims in the complaint, calling them “meritless” and stating that it is confident its residential lending practices met all applicable laws and regulations.  The New York case is reminescent of redlining cases filed by the U.S. Department of Justice during the 1990s, before the housing bubble and expanded mortgage lending, including U.S. v. Chevy Chase FSB which similarly alleged unlawful redlining practices based on the areas the lender excluded from its primary marketing territory.

Read more:  The Wall Street Journal; The New York Times;


CFPB, Banking Agencies Clarify Post Dodd-Frank Authority to Enforce UDAP Regulations

On August 22, 2014, the Office of the Comptroller of the Currency, the Board of Governors of the Federal Reserve System, the Consumer Financial Protection Bureau, the Federal Deposit Insurance Corporation, and the National Credit Union Administration issued a statement attempting to clarify that the repeal of credit practices rules applicable to the depository institutions they regulate does not mean that the unfair or deceptive acts or practices described in those former regulations are permissible.  The statement followed the banking and credit union regulators’ repeal of regulations that define acts or practices that are unfair or deceptive as a consequence of the enactment of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank), which itself includes an unfair and deceptive acts or practices (UDAP) provision.  The new agency guidance clarifies that the federal banking and credit union regulators continue to have supervisory and enforcement authority regarding UDAP, notwithstanding the repeal of the regulations.   According to the agency release,

“Depending on the facts and circumstances, certain practices by banks, savings associations, and federal credit unions described in the former credit practices rules that are being repealed may violate the prohibition against unfair or deceptive acts or practices in section 5 of the Federal Trade Commission Act and sections 1031 and 1036 of the Dodd-Frank Act.

The agencies continue to have supervisory and enforcement authority regarding unfair or deceptive acts or practices, which could include the practices described in the former credit practices rules, and the agencies may find that statutory violations exist even in the absence of a specific regulation governing the conduct.”

Read more:   The U.S. Department of the Treasury’s Office of the Comptroller of the Currency bulletin:  Credit Practices Rules; Interagency Guidance Regarding Unfair or Deceptive Credit Practices




On June 4, 2014, the Second Circuit issued a 28-page ruling holding that U.S. District Court Judge Jed Rakoff had “abused” his discretion by rejecting a $285 million U.S. Securities and Exchange Commission (“SEC”) settlement with Citigroup, Inc. because the bank neither admitted nor denied wrongdoing.  The 2011 decision led to increased criticism of the SEC’s use of settlement agreements in which defendants neither admitted nor denied the government’s allegations of wrongdoing, and heightened scrutiny by some judges who were asked to approve such settlements.  The case concerns the SEC’s settlement with Citigroup of allegations that the bank had not properly disclosed to investors matters relating to a $1 billion collateralized debt obligation.  In his November 2011 decision rejecting the settlement, Judge Rakoff said the SEC’s policy allowing “no-admit, no-deny” settlements had turned his court into “a mere handmaiden” to the SEC’s enforcement policies, and that he was unable to determine whether the agency’s settlement was “fair, reasonable, adequate and in the public interest” because the agency had alleged, but not proved, that Citigroup engaged in wrongdoing.  The Second Circuit, noting the deference courts must give to agency decisions, held that it is not appropriate for courts to scrutinize the “adequacy” of SEC settlements, and that there was “no basis in the law” for a district court to require admissions of wrongdoing in SEC settlements.   The Second Circuit ruling provides much needed guidance regarding the court’s role in approving agency settlements. 

Read more:  New York Times:  “Appeals Court Overturns Decision to Reject S.E.C.-Citigroup Settlement“;  Law360:  “2nd Circuit Rakoff Decision Nixing SEC-Citgroup ‘No-Admit” Pact



On May 22, 2014, the Consumer Financial Protection Bureau (CFPB) issued its Spring 2014 Supervisory Highlights Report — its fourth such report since the agency’s founding.  The report includes a review of recent rulemaking, guidance, and enforcement activity.  The CFPB used its fourth report to focus on the importance of compliance management systems.  “In this fourth edition of Supervisory Highlights, the CFPB reiterates the importance of robust compliance management systems and shares recent supervisory observations, which include short-term, small dollar lending, consumer reporting, debt collection and fair lending,” the report states in its introduction.  Other report highlights include:

  • The agency’s nonpublic supervisory actions concerning consumer reporting, credit cards, mortgage originations and deposit products “resulted in more than $70 million in remediation to over 775,000 consumers.”
  • The report reiterates the CFPB’s supervisory guidance for oversight of third-party service providers, a recent agency focus particularly in connection with mortgage servicing.
  • The summarizes the CFPB’s observations on fair lending risk resulting from inadequate compliance management systems, particularly with handling lender exceptions to standard underwriting criteria.  The report notes  that “financial institutions lack adequate policies and procedures for managing the fair lending risk that may arise when a lender makes exceptions to its established credit standards.”  At the same time, the report recognizes the importance of access to credit and the use of exceptions to further that goal.
  •  The report summarizes supervisory findings at non-banks, largely focusing on debt collection, consumer reporting, and payday  lending.

As with prior Supervisory Highlight reports, the 2014 Spring edition provides insight into the agency’s supervisory and enforcement priorities, and adequately summarizes recent rulemaking and guidance. 

Additional resources:  Law360 – “CFPB Sets Sights on Nonbank Compliance Programs


CFPB to pay its employees affected by performance rating disparities

Following an internal review that found it consistently gave higher performance ratings to whites, younger employees and higher-paid workers, the Consumer Financial Protection Bureau (CFPB) said that it will distribute additional pay to the negatively affected employees, according to a Wall Street Journal report.   The CFPB plans to distribute up to $5.5 million in additional pay to several hundred employees to remediate disparities found in its peformance rating process.  A  March CFPB initial report showed that in 2013 more than 20% of white employees received the highest possible performance, compared with 9% of Hispanics, 10.5% of blacks and 15.5% of Asians.  The Wall Street Journal reported that on Monday, CFPB director Richard Cordray informed employees by email that the CFPB “determined that there were broad-based disparities in the way performance ratings were assigned across our employee base,” over the prior two years.   The three year old agency created under the Dodd-Frank Act is responsible for enforcing a number of financial services laws and regulations, including the Fair Housing Act and other laws that prohibit racial bias and other unlawful discrimination.

Additional reading:  American Banker; Law360; Reuters

CFPB Reports 80% Increase In Consumer Complaints

On March 31, 2014, the Consumer Financial Protection Bureau (CFPB) released a report showing that the number of consumer complaints it received nearly doubled in 2013.  According to the CFPB’s 2013 Consumer Response Annual Report, the agency received 163,700 complaints in 2013, compared to approximately 91,000 in 2012. The majority of 2013 complaints concerned mortgages, debt collection and credit card reporting. Complaints about mortgages accounted for 37 percent (60,000) of overall reported matters.

Read more:  Law360.c0m; CFPB Release;

U.S. Chamber asks CFPB to clarify auto-lending rules

A February 12, 2014 letter from the U.S. Chamber of Commerce to the Consumer Financial Protection Bureau (CFPB) asks the agency to write new rules governing the auto-lending industry to eliminate ambiguity regarding fair lending and abusive practices standards.  The Chamber identified three areas of particular concern:  the test for disparate impact in indirect auto lending; the definition of abusive acts and practices under the Dodd-Frank Act; and the standards under which a company may be liable for the actions of service providers.

"If the bureau identifies areas in which it wants to fundamentally alter the rules, it should take the time to write new standards rather than rely on one-off enforcement and news release ‘warnings’ to other regulated companies," the Chamber’s letter stated.  The CFPB has identified auto-lending discrimination as a top enforcement priority.  In December 2013, auto lender Ally Financial Inc. agreed to pay $98 million to resolve allegations levied by the CFPB and Department of Justice that it charged higher interest rates to certain minority borrowers.  Ally denied the allegations.

Read more:  The Wall Street Journal Online; Automotive News; CFPB Monitor.

DOJ Indicts Seven Defendants in $49.6 Million Mortgage Fraud Scheme

On January 10, 2014, representatives of the United States Attorney for the Southern District of Florida, the Federal Bureau of Investigation, and the Inspector General’s Office for the Federal Deposit Insurance Corporation announced the unsealing of a 15-count indictment against seven defendants allegedly involved in a complex mortgage fraud scheme. According to the announcement, the indictment involves lender approvals of approximately $49.6 million in fraudulent loans involving vacant lots in a community development in North Carolina. The government noted in its announcement that an indictment is only an accusation and the defendants are presumed innocent until proven guilty.

The indictment alleges that between 2003 and 2008, the defendants engaged in a mortgage fraud conspiracy against various FDIC-insured lenders. Certain of the defendants used shell companies to obtain ownership and control of a purported North Carolina residential property development known as Hampton Springs, according to the announcement. The indictment alleges that the defendants used straw buyers to finance the purchase of lots at the development, in addition to construction loans, which were supported by false and fraudulent loan applications and supporting documents. The government alleges lenders were induced to advance approximately $49.6 million in loan proceeds through this scheme. The indictment includes charges of conspiracy to commit bank fraud, bank fraud, and wire fraud affecting a financial institution, which each carry a statutory maximum sentence of 30 years in prison, a $1 million fine, and mandatory restitution, said the government. 

Read more:
"Seven Florida Residents Indicted For Mortgage Fraud" 7 Indicted in $49.6M Mortgage Fraud Scheme Involving North Carolina Property Development